1- On 5th of February 2018, we have bought the flights from Madrid-Cagliari-Madrid.
2- The payment was paid on that day (We have confirmed the money withdrawal on the bank account). After that day, the flight was payed and we were awaiting for more flights details
3- During the following months, we have accessed to your web page, in order to check the booking/check-in, but we have always receive the message to check-in on the day before up until 2 hours prior to your flight's scheduled departure time.
4- On the 23th of August, they have send one e-mail with the title: Information regarding your upcoming flight to Sardinia.
5- On the flight day, we were unable to check-in in the airport and we had the information to go to Iberia front desk. Here we were confronted with[b] no flight reservation, since the payment wasn’t realized. In order to catch the flight (because we have lost 1 hour, in order to solve this issue and not lose our holidays – hotel, car rental, tours...), we have purchased the same flight’s with higher prices (triple!!!!).
6- Since we never received any kind of information/cancelation of the booking made on 5th of February (and on 23th of August we have received your e-mail to perform the check-in),we request the reimbursement of the difference.
7 - It was already passed 5 months and no answer from iberia and they don't have a telephone contact in order to clarify this problem, which is very convenient when they don't want do solve the problem.
I have moved your message to the right forum.
Didn't you receive any kind of confirmation before? Yes, I have received the payment confirmation by mail from iberia, but with the information that was pending booking. The following mails were to perform the check-in.
Did you make the reservation in the official web or elsewhere?
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