Últimos Mensajes de Jose1984923

Hi,

I wish to inform on how seriously frustrated and disappointed I am about my recent experience with Klass Wagen.

I did make a reservation for 9 días; 1st of May till the 9th of May under OTP-520114228711 booking reference for Jose Manuel Mariño in Bucarest Otopeni airport.

From the first moment my family and myself did arrive to the main offices, located near the airport, we were almost forced to select a FULL insurance package, with an extra cost of 166€ in total, when I did already have one with Economy car rental , from which I was making the car reservation. At the beginning the conversations and treat from Klass Wagen partners in the office was correct, until we reach the moment to discuss the FULL insurance package. From Klass Wagen staff we did receive different alert notifications with images warning examples, on what could happen if I was not selecting this option. (500€ extra penalty for small scratches). Klass Wagen staff wanted really to scare us. From the moment we did informed that we were not interested in this option the attitude from Klass Wagen partners to my family and myself change drastically, in which we still had some last warning alerts forcing me to select this FULL insurance package, (that we have never experienced in any rental car provider before).

So we didn´t select this FULL insurance package even do the alert messages from Klass wagen staff as we had already had one, and as the cost was super high. In this moment, the Klass Wagen staff did inform that we needed to make pictures all over the car, being this the first time on my whole life I am requested to do this, and honestly, we have been renting cars from a long time. We did make lots of pictures from the areas of the outside & inside car while we were checking the car with Klass wagen staff. After a long process that my family and myself had to suffered, in which we found 50 scratches, my family and myself we were able to leave the office.

Then yesterday, 9th of May when we did return the car back, we needed before returning the same, to clean the same from the inside and outside from a professional place as requested by Klass Wagen with warning advises if we were not doing this. Again, this is something that is the first time my family and myself have been requested, to look for a Car wash place in a country is not ours and that you are visiting on holidays.

After checking again ALL the mention previously 50 scratches + new possible ones, Klass Wagen staff informed to my family and myself that there was a new one that was not reported when the booking started. Klass Wagen staff requested to us if we did had an image on that area, unfortunately we didn´t had no picture from that specific area, (from the 60 pictures we did made, we were not having anyone from that specific area, as is impossible to make pictures of ALL inside & outside areas of car as you can imagine! Anyhow the scratch in concrete was super thin, not even done with a tree leaf as I can show on the below image. I have to say that there were other scratches on the car that Klass Wagen staff didn´t included on the initial contract that were the same as this one! Klass Wagen staff informed that was not possible to add ALL mini & tiny scratches around the car as there were thousands for real!

Having said this, Klass Wagen staff after discussing for a long time include this new area as a scratch, as we were not having an image on that specific...
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