Apartamento Amsterdam - Studio L01291 Hortusplanstsoen ✈️ p41 ✈️

Hola _Trotamundos_


Siento mucho tu mala experiencia.

Paso tu mensaje y su respuesta al foro de denuncias que es más apropiado.

Saludos.

Finalmente, tras unos intercambios de emails y llamadas, CityMundo no nos ha dado ninguna solución ni compensación por lo sucedido, por lo que estamos estudiando seriamente llevar todo esto por vía judicial.

La última sorpresa que me he llevado de esta gentuza (por llamarlos de alguna manera), es que para vetar mi opinión en su portal, me han bloqueado el acceso para exponerla. Así funciona esto...

plus.google.com/ ...5447519658

The story has two sides. The guests could have contacted us during their stay, which they did not. When they were home again, they sent us an email, telling their story. We asked them several times why they did not contact us during their stay, while we could have solved their problems immediately. They didn't answer.

There were 3 complaints: the wifi that was not working, the host accusing them of stealing money, and the dust that was supposedly laying in the apartment.

We contacted the host, to hear her side of the story.

She told us that the wifi broke down during very heavy weather. She wasn't the only one with this problem, the whole area was without wifi. It took the provider more than a week to solve this problem, because of the size of the derangement. We told the guests so, but they apparently didn't want to hear this.

About the host accusing them of stealing: This was not the case at all. The host couldn't find the money she collected from them, and thought that she might have left it in the studio. Therefore she knocked at the door and asked if she could have a look. We explained this to the guests as well, but again they did not want to hear about it.

There was indeed dust laying in the apartment, but it was underneath a heavy mattress the guests moved. When the host saw it, she wanted to help, and asked whether they wanted her to bring a hoover. The guests did not want this.

Furthermore, if the guests would have called us to complain about the dust, the garbage bag, and the smell during their stay (besides, they never mentioned the garbage bag and the smell before), we could have taken care of it. Instead, they chose to put their complaint on TripAdvisor afterwards.

The guests also put pictures of this accommodation on the page of another CityMundo accommodation on TripAdvisor, which is obviously confusing and pointless.

To avoid situations like this in the future, we ask our guests to contact us during their stay if they encounter any problems, so we can offer a solution. It is our concern to make sure that all our guests have a good time.