POR FAVOR LEER! NO COMPRES VIAJES EN ESTA EMPRESA!
Os voy añadir mi correo que escribí a lowcostholidays donde nunca recibí una respuesta... ahí vais a ver que incompetente son:
Dear Lowcostholidays,
Me and my boyfriend wanted to enjoy some days together in a beautiful island. As we are a student and a young worker, we were searching for cheap holidays. Through the internet, we found your agency and were very pleased in the great proposals you offer. We booked a hotel together with a flight on the 21st of July (see attached PDF file). We introduced the credit card data (VISA Credit Card) and everything seemed to work out fine.
The day after, on the 22nd of July, we received an email saying that something went wrong with the reservations. We were firstly surprised to see that what was supposed to be a "customised" email contained sentences like: "Thank you for choosing lowcostholidays for your next holidays to xxxxxxxxxxx". It is not nice to receive generic emails from the agency in which you have relied giving nearly half of the salary of the month, but we thought it was not so important. Following this sentence, it came another one saying "After having left a voice message in your voice mailbox, we contact you to make you aware that the flights that you have chosen have not completed their booking process". There comes the second surprise, as there was no voice message at all in our inbox. In fact, there was no sign that you had tried to contact us - not even a missed call. But OK, we were so excited about the great plans that you offered that we decided to carry on and contact you in order to get everything solved as soon as possible. So we did it.
At 9:14 CET we try to reach you for the first time through your 902 telephone service, which was the one indicated in your email. Let us highlight that 902 calls are not covered by flat rates and have their own special tariff. After 3 minutes on hold, we decided to hang up the call and try again later on. At 9:20 CET we tried again on the same line with a 6 minutes call. Your agent Margarita kindly responded us and informed us that the flight booking had not successfully finished as the prices had increased in the last minute by 74 €. There comes the first disappointment: how can this happen? We supposed that when we clicked the "Buy" button and providing our credit card data we were accepting to buy something at certain conditions. It looked that it was not like that - but it was definitely not our fault!
As we needed to think about it, we said to Margarita that we would call later to confirm that we wanted to go ahead with the reservation with the extra-cost.
At 11:01 CET we receive a call from an English phone number (+44 prefix) from a spanish speaking man who does not identify himself with his name (afterwards we would realize that his name was likely Peter). Let us highlight again that receiving phone calls from England implies an extra cost when these calls are received by a spanish phone provider. We thought "let's try to get this solved as quickly as possible as these calls are going to be really expensive". During this 10 minutes call, your colleague informs us that the flights price has increased by something over 100 €. We kindly explain to him that this was not possible as his colleague Margarita had previously informed that the total price of the reservation had increased by 74 €. He put our call on hold and after some minutes he confirmed to us... read more...
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