Bad experience with Big FIVE SAFARIS - Tanzania ✈️ Foro The Independent Traveller (English) ✈️

Masolofa · 17-03-2024

We are a group of 6 friends. We hired a 7-day package with a safari company (*BIG FIVE SAFARIS*) from Spain, advised by the staff of the Arusha BackPapers Hostel (dirty hostel, dirty sheets... I thought I would sleep standing up)
We closed a fixed price with the commercial (we have a record of everything on WhatsApp) and our surprise was that the commercial received us in Arusha and when we went to pay him, he wanted us to give him everything in advance and asked us for 200 euros more than what was agreed per person + 10 euros per person and day tip per driver, another 10 p guide and another 10 p cook.
We refuse, and the boss comes. After many discussions we agreed on 100 euros more per person with tips included.
1. They change our SUV, they put us in an old one, the windows don't close, no air conditioning, the refrigerator doesn't work.
2.Broken tents (one was flooded one night when it rained and we had to reorganize in the remaining two) Dirty and torn bags and a thin and dirty mattress. (THE SALESMAN HAD SENT US PHOTOS OF STORES WITH HIGH INFLATABLE MATTRESSES, WITH SHEETS...)
3. They ration our food. For example, only 1 slice of bread per day for breakfast. They didn't give us napkins, we ran out of powdered milk and we had to ask those in another group because they didn't give us more.
4. On the 4th day the tent erectors did not come and they forced us to help set them up.
5. We asked for another mattress to make it softer and we didn't get it.
6. On the last day, we had agreed on three things to visit and on the third, the boss (Always on the phone through the guide, he did not show his face at any time) said that they would not take us, that we should go on our own.
7. The boss did not give them the agreed tip and we decided to give it to them, after all, the driver, the guide and the cook were errands who did their job well. They were not to blame for everything that was happening to us.

I REPEAT, NEVER IN THE TRIPS WE HAVE TAKEN, AND WE HAVE TAKEN A FEW, HAVE WE HAD TO DEAL WITH PEOPLE AS DISHONEST AND INFORMAL LIKE THE SALESMAN AND BOSS OF THIS COMPANY.

I am trying to report the situation we have experienced, from Spain, I don't know if anyone could help me.