Opiniones sobre REFUND ADVANTAGE CAERD ⚠️ Foros de Viajes ✈️

Refunds
There is no refund requirement for flight delays or cancellations outside the airline's control. If an airline's tariff allows passengers to seek a full or partial refund, the airline must provide this refund.

Why did the CTA talk about vouchers when US and EU regulators have said that airlines should give refunds?
The American and European legislative frameworks set a minimum obligation for airlines to issue refunds when flights are cancelled for reasons outside their control. Canada's doesn't. That's the reason for the difference in the statements.

Do I have to accept a voucher if I think I'm owed a refund?
The Statement on Vouchers suggests what could be an appropriate approach in extraordinary circumstances, but doesn't affect airlines' obligations or passengers' rights.

Some airline tariffs might not provide for a refund and others might include force majeure exceptions to refund provisions.

If you think that you're entitled to a refund for a flight that was cancelled for reasons related to the COVID-19 pandemic and you don't want to accept a voucher, you can ask the airline for a refund.

Sometimes, the airline may offer a voucher that can be converted to a refund if the voucher hasn't been used by the end of its validity period. This practice reflects the liquidity challenges airlines are facing as a result of the collapse of air travel while giving passengers added protection in the event that they ultimately can't take advantage of the voucher.

If you think you are entitled to a refund and the airline refuses to provide one or offers a voucher with conditions you don't want to accept, you can file a complaint with the CTA, which will determine if the airline complied with the terms of its tariff. Each case will be decided on its merits.

Hola,

Tengo un vuelo con Iberia el 26 de mayo Barcelona Los Angeles. Que de momento parece que vuela, cosa que no me creo.

Mirar que esta haciendo Iberia, lo acabo de recibir hoy..... te dan un 10% mas en el bono, esta claro que para que no puedas pedir el reembolso.... He flipado¡¡¡

Obtenga un 10% extra en su bono.
Get an extra 10% on your voucher.

Estimado cliente:


En Iberia somos conscientes de que la actual situación causada por la pandemia del coronavirus genera situaciones imprevistas y trastornos para nuestros pasajeros. Por esta razón, hemos decidido flexibilizar las condiciones de su vuelo.
Para su comodidad le ofrecemos la posibilidad de obtener el reembolso de su reserva RFUE5L, a través de un bono por el importe de sus billetes, que podrá usar en cualquier momento.
Además, si lo solicita antes del 10 de abril, añadiremos un 10% adicional sobre el importe de cada uno de los billetes de su reserva. Tan simple como hacer click a continuación.


Dear customer:

At Iberia we are aware that the current situation caused by the coronavirus pandemic generates unforeseen situations and disorders for our passengers. For this reason, we have decided to make the conditions of your flight more flexible.

For your convenience, we offer you the possibility of getting a refund of your booking RFUE5L through a voucher for the amount of your tickets which you could use at any time.
Furthermore, if you request before 10th April, we will add an additional 10% on the amount of each of your tickets in your booking. As simple as clicking below.
Ventajas / Advantages
10% adicional. Solo para usted hasta el 10 de abril.
10% additional. Only for you until 10th April.
Sin esperas. Tan fácil como clicar a continuación.
No waiting. It is as easy as clicking on continue.
El bono puede usarse una o más veces, hasta agotar su importe.
The voucher can be used one or more times, until its amount would be exhausted.
Podrá ser usado cuando desee hasta el 30 de junio 2021.
It can be used whenever you wish until 30th June, 2021.
Válido para vuelos directos o en conexión en los que al menos uno de los trayectos sea operado por Iberia, Iberia Express o Air Nostrum.
Valid for direct or connecting flights in which at least one of the segments is operated by Iberia, Iberia Express or Air Nostrum.

Para volar cuando quiera hasta el 30 de junio de 2021.
For flying whenever you wish until 30th June, 2021.

Una vez haya solicitado el reembolso, el proceso es automático. Su/s bono/s se le enviará/n por correo electrónico sin que Ud. tenga que preocuparse de nada más.