On August 6, I purchased a ticket online through the 'edreams' site. The ticket was correctly debited from the VISA card.
Then, a month later I receive a bill for €79 from VISA for a 'prime subscription', a service that I never requested.
I call the UK number and they try to sell me the service and leave me hanging on the phone for 30 minutes, the operator clearly did not want to take action
In the UK forums there are many people that complain about the fraudulent practice of the site
The advertising on the website says that the entity is registered in Spain, Calle de Manzanares 4, plant 1, office 108, 28005 Madrid, Spain. VAT Number ESB-61965778. Registered with the Commercial Registry of Madrid, Volume 36897, Folio 121, Sheet M-660117.
In the Spanish forums there are many people with the same complaints, same as in other EU countries.
Best steps to take: submit the complaint in Spain, Madrid, where the company is registered to this email/number:
consultas.consumo@madrid.org
91 310 59 03 ó 91 310 58 39.
Eventually they will shut down this practice but people need to complain.
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