Blue Air - BlueAir: opiniones sobre la aerolinea ✈️ Foro Aviones, Aeropuertos y Aerolíneas ✈️ p92 ✈️

Dear passenger, With the recent outbreak of the COVID-19 pandemic, which has caused significant damage worldwide, for the first time in many years bringing uncertainty to the aviation industry, we have to consider applying conservative measures to protect our contractual relationships. In this regard, we find ourselves in the position to inform you that we are facing an unprecedented situation, being temporarily unable to respond within the deadlines for requests coming from you, solving requests requiring a period longer than usual. What we can guarantee is that all requests will be handled and resolved with speed as soon as the logistical possibilities exist after the emergency situation is lifted. Thus, if you have chosen not to benefit from the proposed voucher, taking into account: the state of emergency decreed on the Romanian territory, the travel prohibitions existing at European and World level, the quarantine and isolation measures imposed by the authorities, and taking into account view both the state of unpredictability provided by art. 1271 of the Civil Code intervened as a result of the aforementioned ones as well as the suspension of the deadlines based on art. 41 of Annex no. 1 of the Decree no. 195 from March 16, 2020, Blue Air will proceed to analyze the reimbursement of the entire cost of the ticket purchased for the canceled flight within a period of 120 days from the cessation of the emergency established by the President of Romania. We hope that you understand and appreciate the reasons underlying this request and that your answer will be a positive one, looking to overcome this moment of crisis, with the hope that this situation will end in the near future. On behalf of Blue Air, we assure you of our full availability to respect our obligations towards passengers, while appreciating your understanding during this period.

Desde dónde te han dicho lo de la devolución a los 120 días, @Marimerpa?. Yo escribí a finales de marzo, y aún no me han contestado. Un saludo.

A mí me escribieron un email el 17 de junio, diciendo que sentían haber tardado tanto en contestar, que estaban saturados por trabajar solo con un 10% del personal, y que en las próximas semanas/meses irían procesando todas las solicitudes de reembolso. Mi vuelo era en abril, por lo que si no no hay novedades de aquí a septiembre, reclamaré a través de EASA.

Buenas, enhorabuena por el reembolso.
¿A través de qué vía lo has solicitado?
Gracias!